Phone Advocate

Job Overview
The Center for Cosmetic Surgery (CCS) is Denver’s premier plastic surgery practice. We are looking for a dedicated and compassionate candidate to join our team. This position is focused on providing exceptional support through phone calls, including scheduling consultations and lead calls, and other types of appointments as needed. Ideal candidates will have a good phone presence, enjoy talking to patients, and desire to provide a high level of customer service.

Key Responsibilities

• Phone Support: Manage a large number of inbound and outbound calls in a timely manner, including calls related to patient consultations, lead inquiries, and general information requests.
• Patient Education: Identify patients’ needs, clarify communication, and provide solutions and/or alternatives. Follow communication “scripts” covering different topics and address any questions patients may have. Accurately schedules patient appointments for 5 surgeons with varying preferences.
• Scheduling: Seize opportunities to schedule consultations for our surgeons. Build sustainable relationships and engage patients by taking the extra mile. Assist in scheduling follow-up appointments and directing specific phone calls.
• Policies and Procedures: Follow through with policies related to appropriate electronic lead management systems and electronic medical records systems. Collects complete and accurate demographic and medical history and updates all required systems. Communicates in a non-judgmental, non-discriminatory manner that preserves the patient’s rights and patient satisfaction.

Qualifications

• Previous experience in a call center environment, customer support role, or medical receptionist role is required.
• Associate’s degree or higher preferred.
• Customer service experience (3+ years) preferred.
• Strong phone and verbal communication skills, along with active listening.
• Ability to multi-task, set priorities,s and manage time effectively.
• Intermediate or better computer skills and knowledge of Outlook, medical software (NexTech), with lead management software (MyMedLeads or Salesforce) experience is highly preferred.

Join our team and contribute to delivering outstanding customer experiences!

Job Type: Full-time

Pay: $20.00 – $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift

Experience:

• Call center: 3 years (Preferred)

Ability to Commute:

• Golden, CO 80401 (Preferred)

Ability to Relocate:

• Golden, CO 80401: Relocate before starting work (Preferred)

Work Location: In person

To Apply: Please submit your resume to [email protected].